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Frequently Asked Questions

I bought, now what?

After the purchase, you will receive in the email your license key and a link to a guide to registering and using the program. Follow the manual step by step (from step 1 to step 6). Then read guidance in the use of HAG in your game.

Will I be banned?

We’re doing the best to keep that from happening to you. We have detailed guidelines about how you should behave not to get banned in different games, because approaches vary.

The way not to get banned in Battlefield.

The way not to get banned in CS:GO?

At World of Warships, we also recently released two large security patches. In WoW it’s enough for you not to write in the chat that you are using the HAG and it’s better not to spread screenshots of the game anywhere, especially with the HAG interface turned on.

The game has an update, is HAG safe yet?

The security usually has nothing to do with the release of game updates.  If developers add something, then they do not make it with scheduled updates. We do not carry out any special checks of the game after each update, it works differently. Don’t worry.

How to renew subscription?

We have the most comprehensive guide on this issue.

Guidelines subscription renewing.

I did everything right, but it does not work, what should I do?

Below you will find toolkit that will help you solve the problem.  If the problem can’t be solved, then the guidelines will tell you what information should be reported to the technical support so that you can be helped as quickly as possible and no questions asked.

Guidelines to problem solving.

The game has an update, but HUG doesn’t work. What should I do?

It’s normal, sometimes HUG breaks after updates. It will be repaired soon. Developers are probably already know that the program is broken.

Follow the news on Facebook or on the Forum.

If you have any problems feel free to contact us for help Skype: easy-gaming-support — click to add, add only so and beware of scammers!